NOA DUKEN returns policy
Last updated: 16 October 2026
⚠️ IMPORTANT: Made-to-measure products
Most of the products sold by NOA DUKEN are made to order and customised. In accordance with Article 103(c) of Spanish Royal Legislative Decree 1/2007, these products cannot be returned or cancelled once manufacturing has begun.
We recommend that you check the measurements, finishes, colours and configurations thoroughly before confirming your order. Our technical team is available to advise you at all times.
1. Made-to-measure or personalised products
In accordance with Article 103(c) of the Consolidated Text of the Spanish General Law for the Defence of Consumers and Users (TRLGDCU), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.
Therefore, made-to-measure bathroom furniture, washbasins, countertops, shower trays and bathtubs:
- Cannot be returned because of a change of mind.
- Cannot be cancelled or modified once the manufacturing process has begun.
*This limitation does not in any way affect the consumer's rights in respect of manufacturing defects or lack of conformity.*
2. Right of withdrawal for standard products
For products that have not been made to measure or personalised, the buyer has a legal period of 14 calendar days from receipt of the order to exercise their right of withdrawal without giving any reason.
| Step | Process details |
|---|---|
| 1. Notification | Tell us your decision by email at info@noaduken.com before the 14 days have elapsed. |
| 2. Shipping | Return the product in perfect condition, in its original packaging and with all its accessories, within 14 days of notification. |
| 3. Return costs | The direct costs of return shipping are borne by the customer. |
| 4. Refund | The price of the product and the original standard delivery costs will be refunded once the condition of the goods has been checked. |
3. Defective products or products damaged in transit
All our products have a 3-year legal guarantee. If you detect an original defect or lack of conformity, please contact us to arrange repair, replacement, a price reduction or termination at no cost to you.
Procedure in the event of transport damage:
- Check the packaging before signing the carrier's delivery note.
- Note any damage on the delivery note (for example: "Box dented on side", "Pallet broken").
- Take photographs of the packaging, the labels and the damaged product.
- Write to us immediately at info@noaduken.com or on WhatsApp +34 608 991 150.
4. Model withdrawal form
(For use only with standard products that are not made to measure)
For the attention of: NOA DUKEN SL
C/ Caño 10, 14001 Córdoba (Spain)
Email: info@noaduken.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Product: ____________________________________________
- Order no.: __________________________________________
- Date of purchase: ____________ / Date of receipt: ____________
- Consumer's full name: _________________________________
- Consumer's address: _______________________________________
Signature (only if submitted on paper): _______________________ | Date: _____________
Frequently asked questions about returns
Can I cancel a personalised order I have just placed?
Yes, but only if manufacturing has not yet begun at our facilities. Once the order has started in the workshop, cancellation will not be possible.
Who pays the shipping costs when returning a defective product?
In the event of a flaw, manufacturing defect or damage caused in transit, NOA DUKEN will bear all handling and shipping costs in full.
Need help with a return or an issue?
Our customer service team will deal with your request quickly.
NOA DUKEN SL
C/ Caño 10, 14001 Córdoba (Spain)
Phone: +34 857 873 107 | WhatsApp: +34 608 991 150
Email: info@noaduken.com
