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NOA DUKEN product warranty

Quality, security and peace of mind for your purchase

✅ 3-year legal guarantee

All products sold by NOA DUKEN SL are covered by the legal guarantee of conformity for 3 years from the date of delivery, in accordance with Spanish Royal Decree-Law 7/2021 and Spanish consumer protection legislation.

At NOA DUKEN we design and manufacture bathroom furniture, washbasins, shower trays and bathtubs with rigorously selected materials. Our aim is to offer not only high-quality products, but also the peace of mind of a responsible, professional and approachable after-sales service.

Warranty cover

✔ What the warranty DOES cover	✖ What the warranty does NOT cover
Manufacturing or original defects. Structural faults or defects in the materials. Anomalies in production processes and factory finishes. Issues that prevent the normal intended use of the product.	Incorrect installation or handling by third parties. Use of aggressive chemicals (acetone, solvents, hydrochloric acid). Natural wear and tear from everyday use. Knocks, falls, scratches or accidents after delivery. Natural variations in colour or grain in fine woods or marble.

⚠️ Made-to-measure products:

The warranty covers all possible manufacturing or material defects, but does not cover errors in the dimensions, configurations or specifications provided by the customer during the purchase process. We recommend that you check your measurements thoroughly before confirming your order.

Receiving goods and transport incidents

To make it easier to deal with any damage caused during transport, we recommend following this procedure at the time of delivery:

Check the outer packaging: Make sure the box or pallet shows no deformation or breakage.
Note it on the delivery note: If you see any visible damage to the package, state this clearly on the carrier's delivery note before signing.
Take photographs: Take photos of the affected packaging and the damaged item.

How to make a warranty claim

If you detect a possible defect covered by the warranty, please contact our technical service with the following information:

Order number or purchase invoice.
Full name of the purchaser.
A detailed description of the issue.
Clear photographs or videos of the product and the affected area.
Photographs of the packaging (if the issue may be related to transport).

Response time: Once we have received all the information, our technical team will assess the case individually and reply as soon as possible, setting out the steps to follow for the applicable repair, replacement or solution.

Frequently asked questions about the warranty (FAQ)

Does the warranty cover damage caused during transport?

Yes, provided the issue is reported after receipt and photographs of the packaging and the affected goods are supplied.

Does the warranty cover errors in the measurements provided by the customer?

No. As the products are made to order, the warranty only covers faults in the product or materials, not errors in the measurements given in the order.

What remedies does the law provide for a lack of conformity?

In the event of an original lack of conformity, the consumer is entitled to repair, replacement, a price reduction or termination of the contract, as legally applicable in each situation.

Need to make a warranty claim or have a question?

Our customer service team is here to help you with any request.

NOA DUKEN SL
C/ Caño 10, 14001 Córdoba (Spain)
Phone: +34 857 873 107 | WhatsApp: +34 608 991 150
Email: info@noaduken.com